1. Eligibility for Refunds
Refunds are only applicable when:
- The service has not been executed due to company error.
- Shipment is cancelled before dispatch.
- Overpayment or duplicate payment has occurred.
2. Non-Refundable Cases
- Delays caused by customs, natural disasters, strikes, or force majeure.
- Incorrect or incomplete documentation provided by the customer.
- Services already rendered.
3. Refund Process
- Customers must submit a refund request within 14 days of payment.
- Approved refunds will be processed within 7–14 business days.
- Refunds are issued via the original payment method.